It is not simply a matter of rolling out more technology, but stepping back to understand how people and organisational processes really work, and finding the right blend of culture, control and communication, to be effective and supportive.
The workplace always evolves as working patterns change, individuals’ aspirations and lifestyles shift, and technology offers new possibilities. Usually, this happens relatively slowly, and with different paces and directions for different organisations. Sudden events with worldwide impact are rare, but the covid pandemic caused a rapid and significant dislocation to current practices. Fortunately, digital connectivity and technology was able to cushion some of the immediate impact, but there are ramifications for how the workplace and individuals adjust to a ‘new normal’
Rob’s article will also talk about how workplace communication has been impacted, the types of advances in technology that are supporting efforts towards a common business goal and what the future might look like.